Source Language Solutions is dedicated to providing the highest quality interpreter training possible to meet the needs of our students. In order to prevent any misunderstanding in regards to student expectations, we have outlined the following customer service policy, which will dictate Source Language Solutions' response to any complaints or concerns regarding our services or products:

		Customers are expected to read all course and product descriptions prior to registering or purchasing. Customer dissatisfaction may occur if a course or product is chosen which is not the proper skill-level match or does not focus on areas of needed development. By registering for a seminar or purchasing a product, SLS assumes all customers have read and understood the course and product descriptions.
		Seminar registration fees will be refunded due to cancellation up to two weeks prior to the first day of the seminar. A $25 administrative fee will be deducted. Cancellations without two weeks notification will not result in a refund.
		If a customer is dissatisfied with a seminar, s/he should submit specific comments in writing to Source Language Solutions. These comments will be reviewed by staff and faculty. Appropriate action will be taken on a case by case basis.
		SLS will replace any faulty materials purchased at no charge; however, it will not refund any materials due to the ability of customers to easily reproduce them.